If you are having issues with a product, there may be other options before you return it:
You may withdraw from the purchase contract and request a refund without giving a reason within fourteen (14) calendar days. The withdrawal period will expire after fourteen (14) days from:
If the applicable law of your country or region grants you a longer withdrawal period, that period will apply.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period has expired. Please contact us by calling the customer support number located on our Sales and Support page to notify us of your decision and to begin the return process described below.
Microsoft Store wants you to be satisfied with your purchase. We will accept returns and exchanges of items that meet the return criteria below.
As a condition of return, and to the extent permitted by law, the following requirements apply. All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All boxed software and video games must be returned with their seal intact. For services, the service must not have been delivered or consumed by you. For ESD products, we may also require you to sign an electronic letter of destruction as a condition of withdrawal from this contract.
All returns should be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the manufacturer’s packaging. Subject to applicable law, failure to include such items may prevent or delay your refund or exchange or result in additional fees and Microsoft reserves the right to deny any return or exchange if it fails to meet our return criteria.
You may cancel your pre-order any time before the product is released by calling the customer support number located on our Sales and Support page. Once your order has been made available for download or shipped, the normal return policies apply.
Please call us at the customer support number located on our Sales and Support page within fourteen (14) days of the date of purchase.
Please call us at the customer support number located on our Sales and Support page.