Orders are processed after you click the Complete Purchase, Submit Order or comparable button at the end of the checkout process to send your order to us.Downloadable software will be made available immediately after purchase. Physical/non-downloadable items will be shipped Monday through Friday during business hours. Pre-orders will be shipped following release.
For physical/non-downloadable items, you may be able to cancel an order after you have clicked Complete Purchase if your order has not shipped. Please Contact Us to determine the status of your order.For pre-orders, you may cancel your order before the item is released. Please see the Pre-order section below for more information. For downloadable software, you must follow our normal return process. For information about how to return an item and to determine which items are eligible for return, see our Returns / Refunds page.
We may offer you the opportunity to pre-order items before they are available for purchase. Pre-orders can be reviewed, updated or cancelled by you at any time before pre-order items are released. Please Contact Us to review or cancel a pre-order, or to update the following information:
A credit card is required for pre-order, but your card will not be charged until your order is shipped or the product is made available for download. Your bank, however, may place a hold on your credit or debit card, or charge you a reversible card checking fee as a result of your pre-order. This is a bank charge rather than a Microsoft charge. If your credit card expires between the time of pre-order and the date the item becomes available, we won’t be able to charge your card and complete your order. Please ensure that your billing and contact information is current at all times – see above for how you can change your pre-order to account for these changes.
All pre-ordered products are subject to our return process once they are delivered. Please see Returns for more information. If you wish to return an item that was pre-ordered, the return period begins: When downloadable products are delivered electronically to your account. When physical products are shipped.
Some products qualify for a free upgrade to a future version once it becomes available (for example, if you purchase Microsoft Office 2007, you may be eligible to upgrade to the next version, Office 2010). This allows you to purchase the current product today and upgrade to the future version at no additional cost.
Microsoft Store will identify products that qualify for the Upgrade Option with a note that describes the version you will be entitled to upgrade to and other important details about the offer. Please check your Purchase Confirmation email for instructions on how to obtain the new version of your product.
When you place an order, you will receive the following e-mails:An order confirmation.
Due to the Chinese New Year holiday, any orders placed between 27 January and 6 February 2014 for physical products on our store (Surface, Xbox, PC accessories, Accessories), will not be shipped until 7 February 2014. Sorry for any inconvenience that this may cause.
All orders placed at the Microsoft Store ship via the Microsoft preferred carrier. All shipments are subject to the carrier’s terms and conditions.
Where we ship:
When we offer free shipping, we'll automatically apply it when you check out, and it will be reflected in your shopping cart. Unless otherwise indicated in an offer, free shipping applies only to standard shipping-you'll still have to pay if you choose to ship Express or Priority, if available in your location.