Back to top

Using Microsoft Store

Microsoft Store allows you to purchase the entire range of Microsoft products – software and hardware – from a name you can trust.

In addition to providing a place to buy Microsoft products, Microsoft Store allows you to view your order history, keep shipping and billing information for future purchases, save product keys for downloaded software and re-download software that you have purchased.

Browser Requirements

For the best experience:

  • Use a browser compatible with Internet Explorer 6 or higher
  • Enable JavaScript and cookies

Whatever browser you use, it needs to have JavaScript and cookies enabled in order for you to log in and make purchases. If you don't have JavaScript or cookies enabled, when you attempt to sign in with your Microsoft account, you'll see an error message. Please consult the documentation for your browser to see how to enable JavaScript and cookies.

Logging In

You can browse and add items to you shopping cart without logging in. At the time you make a purchase, you'll be asked to sign-in with your existing Microsoft account or sign-up for a new Microsoft account. You'll then use your Microsoft account to sign in when you return to the Store to shop or check your account information.

The information you choose to keep in your Account on Microsoft Store can be used for placing future orders. For more details about how Microsoft helps protect your privacy, please see the Microsoft Online Privacy Statement.

Note: If you lose your password, use the FORGOT YOUR PASSWORD? link below the PASSWORD field to reset it.

Multiple Microsoft accounts

You can have multiple Microsoft Store accounts if you sign in with different Microsoft account credentials, but information is not shared across accounts. For example, if you log in with one email address, that information is not available to you if log out and log in with a different email address.

Selecting 32- vs 64-bit

To determine which type of software to purchase:

  • Right-click on COMPUTER in Windows Vista and Windows 7 or MY COMPUTER in Windows XP and click PROPERTIES
  • Look for the SYSTEM TYPE which will tell you whether your computer is using a 32-bit or 64-bit operating system (you may see the label "x86" on 32-bit computers or "x64" on 64-bit ones)

For more information see the How to determine whether your computer is running a 32-bit version or a 64-bit version page on the Microsoft Support site.

Using The Shopping Cart

To purchase items using the Shopping Cart:

  1. Find an item you want to purchase.
  2. Click the ADD TO CART button.
  3. You can continue adding items to your Shopping Cart if you want to.
  4. When you are finished adding items to your Shopping Cart, click the Checkout button.
  5. Follow the instructions on the checkout pages.

To modify your order in the Shopping Cart or during the checkout process:

  • To remove an item, click the REMOVE link below the item
  • To purchase multiple quantities of the same item, select the number in the Quantity drop-down box

Using The Wish List

Microsoft Store's Wish List allows you to add and save items you may want to purchase later.

  1. Choose a product and select "Save to Wish List".
  2. You must be signed in to your Microsoft Store account to save items to your Wish List.
  3. If you are not signed in to your Microsoft Store account with a Windows Live ID, you will be prompted to sign in or create an account if you don't have one.
  4. When you are ready to purchase an item saved to your Wish List, click on the Wish List option at the bottom left of any page.
  5. If you are not signed in to your Microsoft Store account with a Windows Live ID, you will be prompted to sign in.
  6. From Wish List, you can add single items or all items to your Shopping Cart and proceed to Checkout to purchase those items.

Social Networking

Found a great deal worth sharing? Share Microsoft Store products with your friends and family through email, Twitter and Facebook.

  1. Select a product you want to share.
  2. Select the appropriate icon on the right side of the product page.
  3. You can email a link or post the link on your Facebook or Twitter page.