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Microsoft Store Technical Assistance

I am having problems downloading my product.

For help with downloading your product from the Microsoft Store go to Download Help.

I have downloaded my product but can't install it.

If you have already downloaded your product but are having problems with installation or need further Technical support go to Microsoft Support or call 1-800-642-7676.

I need Technical Assistance (how to use, installation, activation) with Microsoft Software.

If you need Technical Assistance with the Microsoft Software please go to Microsoft Support or call 1-800-642-7676.

I need Technical Assistance with my Signature PC purchased at Microsoft Store.

If you need support with a Signature PC purchased at the Microsoft store please call 1-877-My-MS Store (877-696-7786) and listen for the prompts directing you to Signature PC Support.

I need Technical Assistance with a PC purchased at all other retailers.

Unfortunately the Microsoft Store only supports PCs purchased on our site or in our stores. Please contact the retailer you purchased your PC from for any Technical Support needs.

Microsoft Store Purchase Assistance

I'm having problems placing, canceling or returning my order.

In order to cancel or return your previous order at the Microsoft Store please call the Microsoft store at 1-877-My-MS Store (877-696-7786). Please log in to your account and have your information available when you call.