Tech support

Call 800 852 3543 for in-person technical product support.


Repair process

Please see our Store Locations for a list of technical support services provided at Microsoft Store retail locations

Start a repair

Xbox repairs

Zune repairs

Status of my repair

  • NOTE: Assure Extended Service Plans for PCs with Microsoft Signature are available at Microsoft Store retail locations at this time
  • Dial 1 800 818 5235

For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status

PC manufacturers' contact information

Xbox repair status

Microsoft Signature support

To learn more about Microsoft Signature Premium, set up a new account, activate your membership or get additional assistance, please visit

Windows phones & device support

NOTE: Windows phones are currently sold only at Microsoft Store retail locations.

For support on Windows phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows phone.

Mobile operator contact information

Windows phone help site.

Windows support

Windows support

Office support

Office support

Talk to an expert