Call 800 852 3543 for in-person technical product support.
Please see our Store Locations for a list of technical support services provided at Microsoft Store retail locations
Start a Repair
- Microsoft Signature Support
- To begin a repair at a Microsoft Store retail location
- Schedule an appointment with the Microsoft Answers Desk
- To create a repair by phone
- Call 1 800 818 5224
- Create a repair online at Xbox Support
- Create a repair online at Zune Support
Status of my repair
- NOTE: Assure Extended Service Plans for PCs with Microsoft Signature are available at Microsoft Store retail locations at this time
- Dial 1 800 818 5235
For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status
PC Manufacturers' Contact Information
- Acer (800) 816-2237
- Asus (510)-739-3777
- Dell (888) 560-8324
- Hewlett Packard (800) 474-6836
- Lenovo (866) 96-THINK (968-4465)
- Toshiba (800) 457-7777
Microsoft Signature Support
To learn more about Microsoft Signature Premium, set up a new account, activate your membership or get additional assistance, please visit http://signature.microsoft.com.
Windows phones & device Support
NOTE: Windows phones are currently sold only at Microsoft Store retail locations.
For support on Windows phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows phone.
Mobile Operator Contact Information