Using the Download Manager
The Download Manager is a small application that makes it easy to download and install software purchased from Microsoft Store. The Download Manager application is available when you download software from the Account link on Microsoft Store.
The following legal documents related to Download Manager can be found online:
SYSTEM REQUIREMENTS
To use the Download Manager you need to be running one of the following operating systems:
| COMPATIBLE OPERATING SYSTEMS |
COMPATIBLE BROWSERS | ||
|---|---|---|---|
| Windows 7 | Internet Explorer 8 or higher | ||
| Windows Vista | Internet Explorer 7, 8 or 9 | ||
| Windows XP | Internet Explorer 7 or 8 |
NOTE: Download Manager is not compatible with all computers. For Macs or for computers with browsers that aren’t compatible with Internet Explorer 7 or higher, please use the standard browser download instead. The option to download via your browser can be found on your Account Profile page.
DOWNLOADING FILES
To pause and resume a download:
At any time during the download, you can click the PAUSE button to pause the download. You can resume the download by clicking the RESUME button.
To cancel a download:
To cancel a download, close the Download Manager using the Close [X] button at the top right corner of the Download Manager window.
When you cancel a download, go back to your Download and Product Keys page in Microsoft Store to proceed with the download. The portion of your software that you have already downloaded remains on your computer–you do not have to download it again from the beginning.
To install your software after downloading:
When your software download is complete, you can click the green Install button to begin the software installation immediately, or you can click the Show Folder button to open the folder where your software was downloaded. In the Download folder, you can launch the setup or upgrade program.
Tip: Keep a copy of the Product Key which may be needed when installing, registering, or activating your product(s). If you click the link “Copy Product Key” on the Download Manager window, you will have it ready to paste when prompted. The product key for each product you have purchased and downloaded is also displayed on your Download and Product Keys page in Microsoft Store.
DOWNLOAD MANAGER SETTINGS
You can specify the folder for your software downloads and select whether or not you want a shortcut created on your desktop that will enable you to install the software you are downloading.
The default download folder is displayed on the Settings page. All your software downloads are saved to this folder so you can easily find them. To change the default location, click the Browse button and then specify a new folder for downloads.
COLLECTED INFORMATION
During the download process, some performance information will be sent to Microsoft. This information does not identify you, is not shared with third parties, and is only collected so that the Microsoft Store team can improve the Download Manager software.
The information collected may include:
Your version and edition of Windows
Your version of Internet Explorer
Your Internet connection type (for example, dial-up or broadband)
The total length of time the Download Manager is open
The total time of the download session, including pauses
The actual time spent downloading files, not including pauses
The total number of downloads completed during the download session
The total number of downloads cancelled during the session
The total number of download errors during the session
The total number of product installs during each session
The number of clicks for "Settings"
The number of clicks for "Online Help"
The ID of the product being downloaded
The total number of bytes in the file(s) to be downloaded
The number of bytes actually downloaded
The number of times a download is paused
The number of times a download is resumed
The number and types of any download errors
The number of manual and automatic retries attempted
Whether or not the download was cancelled
HAVING TROUBLE WITH DOWNLOAD MANAGER?
You may see one of the following messages if there is a problem with your download.
ERROR MESSAGES
-
There is not enough storage space to continue downloading. Please free up storage space and click the "Retry" button.
More You need to delete or compress some files on your machine to make space for your software download. The Disk Cleanup utility can help you free space on your machine.
To use the Disk Cleanup utility:
- Right-click your hard drive in My Computer and click PROPERTIES.
- Click DISK CLEANUP.
- Follow the steps in the Disk Cleanup dialog box.
-
Unable to download. This product is already being downloaded in a separate instance of the Download Manager.
More - A download of the product is already in progress. You can press Alt + Tab to go to the instance of the Download Manager that is downloading your purchase.
-
The storage device used to store downloads is unavailable. Please make sure the device is functioning or select a new download location from the "Settings" dialog above.
More Your default download folder is unavailable.
To change your default download folder:
- Click Settings in Download Manager.
- Click Browse in the Settings page.
- Select the new default download folder in the File Open dialog box.
Once you have specified a new default download folder, click RESUME in the Download Manager.
-
The download folder is missing. It may have been moved, renamed, or deleted.
More - The Download Manager found that the folder you specified for saving downloaded software does not exist.
-
Unable to download. Please wait a few moments and click the "Retry" button to try again.
More - The problem is on the Microsoft Store server, not on your machine. After an interval, please try again. If the problem persists, please use the
Browser Download option. If the problem continues, please Contact Us
for additional help.
* See additional notes on automatic retry below. -
Unable to connect to the Internet. Please verify you have Internet connectivity and click the "Retry" button to try again.
More - Your Internet connection has been lost. Once it is restored, click RETRY to continue your download.
* See additional notes on automatic retry below. -
Unable to download. Please login to your Microsoft Store account and retry your download.
More - The Download Manager needs download information from your Account. For security, you need to sign in again.
-
File contents could not be verified. Please click the "Retry" button to retry the download or the "Cancel" button to cancel the download.
More - One of the files in your software download has been downloaded, but it hasn't passed the tests to verify it. The contents may have been affected in
transit. Please click RETRY to download that particular file again and to proceed with your software download.
* See additional notes on automatic retry below. -
Download temporarily unavailable.
More - Microsoft Store is temporarily unable to create a secure URL for your download. Please wait a few minutes and try again. If the problem continues, please Contact Us for additional help.
-
The Automatic Retry Feature
More - When there is an error during the download which can be resolved by retrying, the Download Manager will automatically retry every 30 seconds until it succeeds. If it appears that the problem cannot be resolved, you may want to close the Download Manager and try to download your product later.
For additional information, you can click VIEW ERROR LOGS in the Download Manager Settings to see detailed error messages.
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