Technical support
- Windows Phone &
Device Support - Assure Extended
Service Plan - Microsoft Signature
Support - Repairs
- Zune Support
- Xbox Support
XBOX SUPPORT
ZUNE SUPPORT
WINDOWS TECHNICAL SUPPORT
MICROSOFT OFFICE TECHNICAL SUPPORT
REPAIRS
REPAIR PROCESS
Please see our Store Locations for a list of technical support services provided at Microsoft Store retail locations
Start a Repair
Microsoft Signature Support
To begin a repair at a Microsoft Store retail location
To create a repair by phone
Call 1-877-MY-MS-STORE (1-877-696-7786)
Xbox Repairs
Create a repair online at Xbox Support
Zune Repairs
Create a repair online at Zune Support
STATUS OF MY REPAIR
For PCs with Microsoft Signature being repaired as part of a Microsoft Assure Extended Service Plan
NOTE: Assure Extended Service Plans for PCs with Microsoft Signature are available at Microsoft Store retail locations at this time
Dial 1-877-MY-MS-STORE (1-877-696-7786)
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For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status
PC Manufacturers' Contact Information
MICROSOFT SIGNATURE AND PREMIUM TECH SUPPORT
To set up a new account, activate your subscription or get additional assistance, please call 1-877-696-7786.
ASSURE EXTENDED SERVICE PLAN
Information on Assure Extended Service Plans for Microsoft Signature PC, Windows Phone, and Kindle
NOTE: Assure Extended Service Plans are available at Microsoft Store retail locations
I need a repair
To begin a repair at a Microsoft Store retail location, please schedule an appointment with the Microsoft Answer Desk
To create a repair by phone
Dial 1-877-MY-MS-STORE (1-877-696-7786)
WINDOWS PHONE & DEVICE SUPPORT
NOTE: Windows phones are currently sold only at Microsoft Store retail locations.
For support on Windows phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows phone.
Mobile Operator Contact Information
AT&T (800)331-0500
Verizon Wireless (800) 922-0204
Sprint (800)-877-4646 (Wireline services)
For Help or How to, please visit the Windows Phone site.
