Updated May 2015
Welcome to the Microsoft Online Store located at
Please note that if we have a Microsoft Retail Store located in your country or region, it may havedifferent policies.
Terms Relating to Your Use of the Microsoft Store
- PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Microsoft Store and Services are for your personal and non-commercial use. You may not commercially distribute, publish, license, or sell any information or servicesobtained from the Microsoft Store or Services.
- NOTICE SPECIFIC TO DOCUMENTS AVAILABLE ON THE MICROSOFT STORE WEBSITE
Permission to use Documents (such as white papers, press releases, datasheets and FAQs) from theMicrosoft Store and Services is granted, provided that (1) the following copyright notice: “© 2015Microsoft Corporation. All rights reserved.” appears in all copies and that both the copyright notice andthis permission notice appear, (2) use of such Documents from the Microsoft Store or Services is forinformational and non-commercial or personal use only and will not be copied or posted on any networkcomputer or broadcast in any media, unless permitted by exemptions under applicable copyright laws, and (3)no modifications of any Documents are made. Accredited educational institutions, such as primary andsecondary institutions, universities, private/public colleges, and community colleges, may download andreproduce the Documents for distribution in the classroom. Distribution outside the classroom requiresMicrosoft’s express written permission. Use for any other purpose is expressly prohibited by law, and mayresult in severe civil and criminal penalties. Violators will be prosecuted to the maximum extentpossible.
Documents specified above do not include the design or layout of the Microsoft.com website, theWebsite or any other Microsoft owned, operated, licensed or controlled website. Elements of Microsoftwebsites, including the Websites, are protected by trade dress, trademark, unfair competition, and other lawsand may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any Microsoftwebsite, including the Website, may be copied, retransmitted or made available unless expressly permitted byMicrosoft or applicable law.
The documents and related graphics published on the Microsoft Store or Services could includetechnical inaccuracies or typographical errors. Changes are periodically added to the information herein.Microsoft and/or its respective suppliers may make improvements and/or changes in the product(s) and/or theprogram(s) described herein at any time.
- MEMBER ACCOUNT, PASSWORD, AND SECURITY
- NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Services, you warrant to us that you will not use the Services forany purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use theServices in any manner that could damage, disable, overburden, or impair any Microsoft server, or thenetwork(s) connected to any Microsoft server, or interfere with any other party's use and enjoyment of anyServices. You may not attempt to gain unauthorized access to any Services, other accounts, computer systemsor networks connected to any Microsoft server or to any of the Services, through hacking, password mining orany other means. You may not obtain or attempt to obtain any materials or information through any means notintentionally made available through the Services. You may not use the Services in a way that infringesrights of third parties, including, but not limited to, willfully harming a person or entity, includingMicrosoft.
Microsoft reserves the right at all times to disclose any information, the disclosure of which isnecessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit,refuse to post or to remove any information or materials, in whole or in part, where there is reasonablejustification to do so.
- MATERIALS THAT YOU PROVIDE TO MICROSOFT STORE OR POST ON THE WEBSITE
Microsoft does not claim ownership of the materials you provide to Microsoft (including feedback,ratings, and suggestions) or post, upload, input or submit to any Services or its associated services forreview by the general public, or by the members of any public or private community, (each a “Submission” andcollectively “Submissions”). However, Microsoft shall be permitted to use your Submission, including yourname, for the purpose for which it was submitted.
No compensation will be paid with respect to the use of your Submission. Microsoft is under noobligation to post or use any Submission you may provide and Microsoft may remove any Submission at any timein its sole discretion.
- UNSOLICITED IDEA SUBMISSION POLICY
Microsoft and its employees do not accept or consider unsolicited ideas, including ideas for newadvertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans ornew product names. PLEASE DO NOT SEND ANY ORIGINAL CREATIVE ARTWORK, IDEAS, SAMPLES, DEMOS, OR OTHER WORKS.The sole purpose of this policy is to avoid potential misunderstandings or disputes when Microsoft's productsor marketing strategies might seem similar to ideas submitted to Microsoft. So, please do not send yourunsolicited ideas to Microsoft or anyone at Microsoft.
If, despite our request that you do not send us your ideas and materials, you still send them,please understand that Microsoft will not compensate you for them and makes no assurances that your ideas andmaterials will be treated as confidential or proprietary.
- LINKS TO THIRD PARTY WEBSITES
Microsoft Store may include links to third party websites that let you leave the Website. Theselinked sites are not under the control of Microsoft and Microsoft is not responsible for the contents of anylinked site or any link contained in a linked site, or any changes or updates to such sites. Microsoft isproviding these links to you only as a convenience, and the inclusion of any link does not imply endorsementby Microsoft of the site. Your use of the third party website may be subject to that third party’s terms andconditions.
Terms Relating to the Sale of Products to You
- GEOGRAPHIC AVAILABILITY
The Microsoft Store is intended for use by customers who reside in the region serviced by thisWebsite and there may be limits on where we can ship products as set forth in our shipping policies. Tocomplete your purchase, you must have a valid billing and shipping address within that region.
- END USERS ONLY
You must be an end user in order to purchase products from the Microsoft Store. Resellers are noteligible to purchase from the Website.
- EXPORT LIMITATIONS
Products purchased from the Microsoft Store (including hardware, software and software downloads)may be subject to customs and export control laws and regulations. You agree to comply with all internationaland national laws and regulations that apply to you in relation to such products.
- ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for allpurchases made at the Microsoft Store. You agree to promptly update your account and other information,including your email address and credit card numbers and expiration dates, so that we can complete yourtransactions and contact you as needed in connection with your transactions.
- PRODUCT AVAILABILITY AND QUANTITY AND ORDER LIMITS
Product prices and availability are subject to change at any time and without notice, but you willalways be charged the price which is displayed at the time you confirm your order. Microsoft may place alimit on the quantities that may be purchased per order, per account, per credit card, per person, or perhousehold which you will be informed of on the Website or prior to us accepting your order.
Microsoft may refuse or reject any order at any time, refunding you any monies you have paid for theorder, for legitimate reasons which include, but are not limited to, if you have not met the conditionsspecified at the time of the order, if your payment cannot be processed, if the ordered products or servicesare not available, or for obvious errors on the Website or made in connection with your order. If we areunable to supply the products or services that you ordered, we will contact you and may offer you analternative product to consider instead. If you do not choose to purchase the alternative product, we willcancel your order. In the event of obvious errors on the Website or made in connection with your order, wereserve the right to correct the error and charge you the correct price. In that situation, we will contactyou and offer you the option of purchasing the product at the correct price or canceling your order.
Unless a specific delivery period is mentioned at the time you place your order, your products orservices will be delivered within thirty (30) days of the date of your order. Credits or refunds will be madeto the same method of payment and account used to place the order.
- SOFTWARE PURCHASES AND LICENSE TERMS
Any software that is made available to download from the Microsoft Store (“Software”) and othermerchandise (including services) available on the Microsoft Store or Services is the copyrighted work ofMicrosoft and/or its suppliers. When you purchase Software, you are actually purchasing a license to use theSoftware rather than purchasing the Software itself. Software licenses purchased at the Microsoft Store aresubject to the license agreement that accompanies the Software product (the “License Agreement”). You will berequired to agree to the terms and conditions of the License Agreement at the time you install the Software.
PLEASE CONTACT THE MICROSOFT STORE (AS DESCRIBED IN THE NOTICES AND COMMUNICATION SECTION BELOW) IFYOU WOULD LIKE A COPY OF THE APPLICABLE LICENSE AGREEMENT, AT NO COST, BEFORE YOU OPEN THE SOFTWARE.
Any reproduction or redistribution of the Software or merchandise not in accordance with therelevant License Agreement and applicable law is expressly prohibited and may result in severe civil andcriminal penalties. Violators risk being prosecuted to the maximum extent possible.
FOR YOUR CONVENIENCE, MICROSOFT MAY MAKE AVAILABLE AS PART OF THE MICROSOFT STORE OR SERVICES, OR INITS SOFTWARE OR MERCHANDISE, TOOLS AND UTILITIES FOR USE AND/OR DOWNLOAD WHICH ARE NOT PART OF THE PRODUCT ORSERVICES SOLD. TO THE EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT DOES NOT MAKE ANY ASSURANCES WITH REGARDTO THE ACCURACY OF THE RESULTS OR OUTPUT THAT DERIVES FROM SUCH USE OF ANY SUCH TOOLS AND UTILITIES.
Please respect the intellectual property rights of others when using the tools and utilities made onthe Microsoft Store or Services, or in Software products or merchandise.
- ELECTRONIC SOFTWARE DOWNLOADS
Electronic Software download (“ESD”) products are delivered to you by making a download linkavailable in your Microsoft account (formerly known as “Windows Live ID”) associated with your productpurchase. Subject to the paragraph below, we will store the download link and related digital key in yourMicrosoft account for three (3) years following the purchase date. For ESD subscription products, differentterms and storage rights may apply, which you will be asked to review and agree to at the time of yoursubscription.
You agree that we may cancel or modify our digital key storage program at any time. You also agreethat we may stop supporting the storage of keys for one or more products at any time and for legitimatereasons, including, by way of example, at the end of the product support life cycle, after which you will nolonger have access to the download link or digital key. If we cancel or modify our program such that you willno longer have access to the download link or digital key(s) in your account, we will provide at least 90days advance notice to you using the contact information for the related Microsoft account.
- OTHER TERMS AND CONDITIONS
In addition to Software and ESD products, other products and services available for purchase ortrial on Microsoft Store may also be offered to you subject to separate end user license agreements, terms ofuse, terms of service or other terms and conditions. If you purchase or use those products, you may berequired to also accept those terms as a condition of purchase, install or use.
- AUTOMATIC RENEWAL PRODUCTS
Provided that automatic renewals are allowed in your country, region, province, or state, you maypurchase subscriptions from us that automatically renew. If you purchase such subscription products andprovide us with a payment method, you (i) represent that you are authorized to use the payment method thatyou provided and that any payment information you provide is true and accurate; (ii) authorize Microsoft tocharge you for the services using your payment method; and (iii) authorize Microsoft to charge you for anypaid feature of the services that you choose to sign up for or use while this agreement is in force. We willinform you by email before automatically renewing any subscription products. Once we have informed you thatyour subscription will be automatically renewed, we may automatically renew your services and charge you thethen current price for the renewal term. We will also remind you that we will bill your chosen payment methodfor the services renewal, whether it was on file on the renewal date or provided later. We will also provideyou with instructions on how you may cancel the services. You must cancel the services before the renewaldate to avoid being billed for the renewal.
- PRICE AND PAYMENT
The price of products at Microsoft Store will be as stated on the Website. If we have a MicrosoftStore retail location in your country or region, the prices, product selection and promotions offered on theWebsite may vary at any time from what is offered or available in our retail locations. Microsoft does notguarantee that a price, product or promotion offered online will also be available or honoured at a retaillocation. Similarly, Microsoft does not guarantee that a price, product or promotion offered at a retaillocation will also be available or honoured online.
Pricing at Microsoft Store is based on sales of Software and hardware to individual end consumers.If you are purchasing for a commercial, educational or government organization, please contact us for moreinformation about our volume licensing programs.
Microsoft Store does not have a price match guarantee. It will not match the advertised price otherretailers offer for the same items.
We may offer you the opportunity to pre-order a product from our Website before it is available forpurchase. If you choose to pre-order a product, we may place a hold on your credit card at the time of pre-order. We will not charge your credit card, however, until the date the product is made available fordownload to you or we ship your product. If the advertised price of the product decreases between the dateyou pre-ordered and the date the product is available for download or shipping, we will charge you the lowerprice. You may cancel your pre-order at any time before the product is shipped or available for download bycalling our customer support number located on our Sales and Support page.Once your pre-order is shipped or available for download, our normal return policies apply. We will indicateon the Website if different pre-order terms apply to a specific product.
Prices shown on the Website exclude all applicable taxes or charges (“Taxes”) that may apply to yourpurchase. Prices shown on the Website also exclude delivery costs. Taxes and delivery costs will be addedto the amount of your purchase and shown on the check-out page. You will have an opportunity to review allof the Taxes and delivery costs that apply to your purchase before you confirm your purchase. Each item inyour Shopping Cart is shown at the current item price.
Product offers on Microsoft Store do not constitute binding offers by us. By clicking “completepurchase,” “submit order” or the comparable button to send your order to Us, you make a binding offer inrelation to all of the products in your cart. If we accept your order, you will receive an automated purchaseconfirmation email. The purchase contract is concluded by this email.
Microsoft Store offers different payment options as identified on our Website. We reserve the rightto change our payment options at any time and for any reasons. If offers are made in your local currency andare payable in another currency with an international credit card, final price in your currency will dependon the foreign exchange rates, taxes and fees applied by your bank or the issuer of your international creditcard issuer. These transactions may be subject to taxes and/or fees on international transactions not chargedby Microsoft Store.
- RETURN POLICY
Microsoft Store’s return policy is set out below. The return policy is provided in addition to anystatutory return rights that you may have under law.
You may withdraw from this Contract without giving a reason within fourteen (14) calendar days. Thewithdrawal period will expire after fourteen (14) days from:
(i) For ESD products and services, when the product is made available fordownload or the service starts. You agree that we may begin to provide the service or ESD product immediatelyon purchase; and
(ii) For physical products, delivery.
If the applicable law of your country or region grants you a longer withdrawal period, that periodwill apply.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal periodhas expired. Please contact us at Sales and Support tonotify us of your decision and to initiate the return process.
We will refund the amount you paid for the products and their delivery to you if you exercise yourright of withdrawal. The refund will be made to the original method of payment. You must return the relatedproducts to us without undue delay and at your expense.
As a condition of return, and to the extent permitted by law, the following requirements apply. Allproducts must be returned with reasonable care having been taken (such as must not show wear or damage, andmust be in a condition that permits us to resell them). All boxed software and video games must be returnedwith their seal intact. For services, the service must not have been delivered or consumed by you. For ESDproducts, we may also require you to sign an electronic letter of destruction as a condition of withdrawalfrom this contract.
We may extend the right of withdrawal period during holiday or other periods. If a longer period isadvertised on our Website, the advertised period will apply.
All returns should be accompanied by the original receipt or gift receipt, the original documentation,instruction manuals, registration, parts and components (including cables, controllers, and accessories) andthe manufacturer’s packaging. Subject to applicable law, failure to include such items may prevent or delayyour refund or exchange or result in additional fees and Microsoft reserves the right to deny any return orexchange if it fails to meet our return criteria.
Items ordered from the Microsoft Store Website cannot be returned to or exchanged at MicrosoftRetail Store retail locations. Similarly, items purchased at a Microsoft Store retail location cannot bereturned or exchanged at the Microsoft Store Website.
Upgrade Option and Returns. If you purchased an item with an Upgrade Option, returns will besubject to the fourteen (14) day withdrawal period, and special return procedures apply as follows:
If you return the item before the upgrade product is released, you will not receive the upgradeproduct.
If you return the item after the upgrade product is released, you must return both the item andupgrade product together.
When we offer promotions that enable you to save money by purchasing a combination of productstogether, all of the products purchased as part of the promotion must be returned in order to receive arefund. If your promotion included a service that you have already used, the full retail value of the servicewill be deducted from the amount of your refund.
Trial period offers. If you are taking part in any trial period offer, you must cancel theservice by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If youdo not cancel the service at the end of the trial period, we may charge you for the service.
- CUSTOMER SERVICE
Please visit our Sales and Support pagefor more information about customer service options.
Terms Relating to Both Your Use of the Microsoft Store and Sales toYou
- VARIATION OF TERMS
- LIMITATIONS ON USE BY MINORS
You must have reached the age of majority in your province/territory of residence to purchaseproducts from the Microsoft Store.
- PRIVACY AND PROTECTION OF PERSONAL INFORMATION
Information about you and your purchase history is treated in accordance with Our Privacy Statement.
- PRODUCT DISPLAY AND COLOURS
Microsoft attempts to display product colours and images as accurately as possible. Differentcomputer monitors display colour differently, however, and we cannot guarantee that the colour you see onyour monitor will exactly match the colour of the product.
- ERRORS ON SITE
We work hard to publish information accurately, update the Website regularly and correct errors whendiscovered. However, any of the content on our Website may be incorrect or out of date at any given time. Wereserve the right to make changes to the Microsoft Store Website at any time, including to product prices,specifications, offers and availability.
- TERMINATION OF SITE USE
- DISCLAIMER AND LIMITATION OF LIABILITY
THE TERMS OF THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY MANDATORY APPLICABLE LAW. THISSECTION IS NOT INTENDED AND DOES NOT OPERATE TO LIMIT OUR LIABILITY TO THE EXTENT WE MAY BE LIABLE TO YOUUNDER LAW (INCLUDING PURSUANT TO ANY STATUTORY RIGHTS WHICH APPLY TO YOU).
THE PRODUCTS SOLD ON MICROSOFT STORE ARE SUBJECT TO ANY MANDATORY STATUTORY WARRANTIES AND, WHEREAPPLICABLE, ONLY WARRANTED ACCORDING TO THE TERMS OF ANY LICENSE AGREEMENT OR MANUFACTURER WARRANTY THAT MAYACCOMPANY THE PRODUCTS.
EXCEPT AS EXPRESSLY GUARANTEED IN THE LICENSE AGREEMENT OR IN ANY MANUFACTURER GUARANTEE THAT MAYACCOMPANY THE PRODUCT, NO GUARANTEE IS PROVIDED.
MICROSOFT MAKES NO SPECIFIC REPRESENTATIONS OR WARRANTIES AND PROVIDES NO ASSURANCE OF ANY CONDITIONWITH REGARD TO THE PRODUCTS, INCLUDING REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.MICROSOFT WILL PROVIDE YOU WITH THE PROTECTION AND BENEFIT OF ANY MANDATORY APPLICABLE LAW OR STATUTORYWARRANTIES WHICH APPLY TO DEFECTIVE PRODUCTS.
THE MICROSOFT STORE AND ITS CONTENT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHERMICROSOFT NOR ITS SUPPLIERS MAKE ANY REPRESENTATIONS OR GIVE ANY ASSURANCE OTHER THAN EXPRESSLY CONTAINEDHEREIN REGARDING THE MICROSOFT STORE, INCLUDING THAT YOUR USE OF THE MICROSOFT STORE WILL BE UNINTERRUPTED ORERROR FREE. WE DO NOT DISCLAIM EITHER OUR OR OUR AGENT’S LIABILITY FOR FRAUD OR FOR PERSONAL INJURY OR DEATHCAUSED BY NEGLIGENCE.
- GENERAL LEGAL TERMS
27.1 Interpreting the Contract
If, in any jurisdiction, any provision of this Contract or its application to any party orcircumstance is restricted, prohibited or unenforceable, such provision shall, as to such jurisdiction, beineffective without invalidating the remaining provisions of this Contract and without affecting the validityor enforceability of such provisions in any other jurisdiction or without affecting its application to otherparties or circumstances. Where possible, any such provision shall apply to the fullest extent permitted bylaw and be interpreted and applied to a lesser extent, where necessary to be valid. Other terms may apply ifyou purchase products or services from other Microsoft websites.
We may assign, transfer or otherwise dispose our rights and obligations under this Contract, inwhole or in part, at any time without notice to you. You may not assign this contract or transfer any rightshereunder.
27.3 No Third Party Beneficiaries
This Contract is solely for your and our benefit. It is not for the benefit of any other person,except for permitted successors and assigns.
Claims must be filed within the period of time required by your local law. If your claim isn’tfiled in time, it is permanently barred.
27.5 Notices and Communication
27.6 Governing Law
THIS CONTRACT AND ALL CLAIMS, DISPUTES AND NON-CONTRACTUAL OBLIGATIONS HEREUNDER, INCLUDINGCLAIMS REGARDING BREACH OF CONTRACT, BREACH OF WARRANTY, CONSUMER PROTECTION LAWS, UNFAIR COMPETITION LAWS,AND IN TORT, WILL BE GOVERNED BY AND SUBJECT TO THE LAWS OF IRELAND. THE PARTIES (YOU AND MICROSOFT) HEREBYSUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF IRELAND OVER ANY DISPUTE OR NON-CONTRACTUAL OBLIGATIONARISING OUT OF OR RELATING TO THIS CONTRACT.
Notifications of claimed copyright infringement should be sent to Microsoft's designated agent. Fordetails and contact information, see Notice and Procedure for Making Claims of Copyright Infringement at:
http://www.microsoft.com/info/cpyrtInfrg.htm.INQUIRIES THAT ARE SUBMITTED BUT ARE NOT RELEVANT TO THE PROCEDURE WILL RECEIVE NO RESPONSE.
Copyright and trademark notices
All contents of the Website and Service are Copyright © 2015 Microsoft Corporation and/or its suppliers,One Microsoft Way, Redmond, WA 98052, USA. All rights reserved. We or our suppliers own the title,copyright, and other intellectual property rights in the Website, Service and content. Microsoft and thenames, logos, and icons of all Microsoft products and services may be either trademarks or registeredtrademarks of Microsoft in the United States, Canada and/or other countries.
A list of Microsoft trademarks can be found at: