Frequently asked questions
Q: I have questions about Microsoft Office.
Q: I have a question about how to use my Microsoft Product or trouble I'm having installing a Microsoft Product.
A: If you have questions or some challenges with using or installing your Microsoft Product we recommend starting at the following Microsoft Help and Support site http://support.microsoft.com/. Here you will find FAQ's and additional support options by selecting the Microsoft Product of interest under the Solution Centers section. Upon reaching the Solution Center page for the product of interest you can then review existing FAQ's, forums or you can click on Contact a support professional by E-mail, Online, or Phone at the top right of each page and you will be presented with the proper support channels available to you for the product in question.
Q: I need a disc copy of my downloaded copy for my Microsoft Product.
A: To obtain a replacement disc for a Microsoft Product you can contact the Microsoft Supplemental Parts Department. For a minimal fee the Microsoft Supplemental Parts Department will be able to send a replacement disc to you.
You can contact the Microsoft Supplemental Parts Department at 1-800-360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
If you need additional assistance, please feel free to contact us at 1-877-MY-MSSTORE (1-877-696-7786).
Q: I have not yet received my email confirmation invoice after purchasing my Microsoft Store product.
A: Please be sure you have looked in your inbox and your junk mail folder as a first step for the email confirmation for the account you used to place your purchase. You can go to www.microsoftstore.com and login to your Microsoft account. Click on the Account link at the top of the page. Review your Order History for the product and review the status of your order at this location. You may be asked to login to your Microsoft account you used to make your Microsoft Store purchase before proceeding.
If you saw a message noting that your order may take up to 24 hours to process upon completion of the ordering process on line or in your purchase history your order was showing a status of pending please review the following.
In order to ensure quality, your order is being reviewed by our Order Verification Team.
If you need additional assistance, please feel free to contact a Microsoft Store Representative at 1-877-MY-MSSTORE (1-877-696-7786).
Q: I'm having trouble downloading my product after purchasing on Microsoft Store.
A: You can start by reviewing the information at Microsoft Store Help under the Software Downloads or Download Manager sections for details around downloading your product.
If you need additional assistance, please feel free to contact Microsoft Store at 1-877-MY-MSSTORE (1-877-696-7786).
Q: How do I install Windows 10?
A: Learn more
Q: How do I get status of my order?
A: Please go to Tracking Your Order.
Q: How do I return a product I purchased at the Microsoft Store?
A: To return products purchased through the www.microsoftstore.com.
- Dial 1-877-MY-MS-STORE (1-877-696-7786)
Note: At this time, Microsoft cannot process returns for purchases made at retail locations by phone
To return products purchased at Microsoft Store retail locations, please visit the store where the original transaction took place or contact the retail store location via phone.
Q: I purchased a PC from Microsoft Store. How do I get technical support for Microsoft Signature?
A: To learn more about Microsoft Signature Premium, set up a new account, activate your membership or get additional assistance, please visit http://signature.microsoft.com.
Q: How do I get help on my PC I purchased with Microsoft Signature?
A:To learn more about Microsoft Signature Premium, set up a new account, activate your membership or get additional assistance, please visit http://signature.microsoft.com.
Q: How do I get my PC loaded with Microsoft Signature repaired?
A: Please go to PC Repair.