Subscription auto-renewal policy

Automatic Renewal

Subscriptions are for a pre-paid 12-month subscription term. Your subscription will automatically renew at the end of each subscription term for another 12-month term. You agree that we may automatically renew your subscription and charge your account on the one year anniversary of your last subscription date (the “Renewal Date”), unless you cancel your subscription before the Renewal Date. Microsoft will automatically renew your subscription each year on the Renewal Date until you cancel your subscription or Microsoft no longer offers the subscription service.

Notice Of Automatic Renewal

You will receive an email notice approximately 30 days prior to the Renewal Date. The notice will let you know that your current subscription term is about to end and the Renewal Date when your subscription will be renewed and your account charged. All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date. Please keep a record of when your subscription term ends and the next Renewal Date. You are responsible for timely canceling your subscription regardless of whether you receive any notice from us.

Payment And Price

The renewal payment is due on the Renewal Date and will automatically be charged to the same credit card that you used for the original subscription or the most recent renewal. Please notify Microsoft Store Customer Service at 1-877-696-7786 before the Renewal Date of any changes to your email, account or billing information. The renewal price will be the same price as for the prior 12-month subscription term unless Microsoft gives you advance notice of a price change. You will also receive a notice if there are any changes to the subscription service terms.

Refunds

We will refund your initial subscription or renewal payment provided that you cancel your subscription during the 30 day period following the initial subscription date or the Renewal Date, as applicable. After the end of the applicable 30 day refund period, your 12-month subscription payment is non-refundable.

How To Cancel Automatic Renewal

You must contact Microsoft Store Customer Service at 1-877-696-7786 to cancel your subscription. If you cancel within 30 days after the initial subscription date or the Renewal Date, your cancellation will be effective immediately. Otherwise, your cancellation will be effective at the end of the then-current 12-month subscription term for which you have already paid.

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