Start a repair
Create a repair online at Xbox support.
Windows Phone support
For support on Windows Phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows Phone.
Mobile operator contact information:
- AT&T (800) 331-0500
- Verizon Wireless (800) 922-0204
- Sprint (800)-877-4646 (Wireline services)
- For a comprehensive list of all Windows mobile phone manufacturers and mobile operations, visit the Windows Phone help site.
All other products
At a Microsoft retail store:
- Schedule an appointment with the Microsoft Answer Desk
- Call 1-877-MY-MS-STORE (1-877-696-7786)
Get status on a repair
For PCs with Microsoft Signature being repaired as part of a Microsoft Assure Extended Service Plan:
- Dial 1-877-MY-MS-STORE (1-877-696-7786)
For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status: