Tech support


Start a repair

Xbox repairs

Create a repair online at Xbox support.

Windows Phone support

For support on Windows Phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows Phone.

Mobile operator contact information:

All other products

At a Microsoft retail store:

By phone:

  • Call 1-877-MY-MS-STORE (1-877-696-7786)

Get status on a repair

For PCs with Microsoft Signature being repaired as part of a Microsoft Assure Extended Service Plan:

  • Dial 1-877-MY-MS-STORE (1-877-696-7786)

For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status: