Repairs

Start a repair

Xbox and Zune repairs

Create a repair online at Xbox and Zune support.

Windows Phone support

For support on Windows Phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows Phone.

Mobile operator contact information:

• AT&T (800) 331-0500
• Verizon Wireless (800) 922-0204
• Sprint (800)-877-4646 (Wireline services)
• For a comprehensive list of all Windows mobile phone manufacturers and mobile operations, visit the Windows Phone help site.

All other products

At a Microsoft retail store:

• Schedule an appointment with the Microsoft Answer Desk

By phone:

• Call 1-877-MY-MS-STORE (1-877-696-7786)

Get status on a repair

For PCs with Microsoft Signature being repaired as part of a Microsoft Assure Extended Service Plan:

• Dial 1-877-MY-MS-STORE (1-877-696-7786)

For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status:

• Acer (800) 816-2237
• Asus (510)-739-3777
• Dell (888) 560-8324
• Hewlett Packard (800) 474-6836
• Lenovo (866) 96-THINK (968-4465)
• Sony (888) 476-6972
• Toshiba (800) 457-7777