Account

The Account page is where you can update your account settings, view your orders, manage contact preferences, and find the product keys for the software you have downloaded. You can also download purchased software from the Account page.

Microsoft account

To use the Account section you need to sign in with a free Microsoft account. If you do not have a Microsoft account, you'll have the option to create one when you make an order.

The information you keep in your Account can be used for making future orders. For more details about how Microsoft protects your privacy, please see the Microsoft Online Privacy Statement.

Multiple Microsoft accounts

You can have multiple Microsoft Store accounts if you sign in with different Microsoft account credentials, but information is not shared across accounts. For example if you sign with one email address, that information is not available to you if sign out and sign in with a different email address.

Downloads + Product Keys

You can download your software as soon as your purchase is complete, and you can also download it later from the Downloads + Product Keys section of your Account. Just locate the item, and click the Download link next to your downloadable software title. The product keys required to install your downloaded software are all listed in this section of your Account. Product keys are strings of letters and numbers that you need to provide to your software during the installation process or before you can use it. With physical/non-downloadable software, the product keys are typically printed on stickers attached to the packaging. Without product keys, you will not be able to install either downloadable or physical/non-downloadable software. When you purchase downloadable software from Microsoft Store, your product keys are saved in your Downloads + Product Keys page.

Order history

You can easily view details of your past orders on the Order history page. You will find information about products you ordered from Microsoft Store such as the date of your order, billing address associated with each order, order number, order totals, and order status.

Payment

You can store multiple methods of payment in Account – credit card numbers, expiration dates, and billing addresses. Then, when you are making a purchase, just select the payment method you want to use for a particular order. For security, only the last four digits of the credit card are displayed.

To add payment information:

  1. Enter your credit card number in the Card number box.
  2. Select the expiration month (MM) and year (YYYY) in the respective drop-down lists.
  3. Choose the billing address from the drop-down list. The list displays all the shipping addresses you have entered. You can also select New Address from the list to enter a new address that is not in your list of addresses.

For additional security, your Card Verification Value (CVV) number is not stored with your credit card. You provide it only when you make a purchase.

If you add a new billing address when you add payment information, that address is stored with the rest of your addresses.

To edit payment information:

  1. In the list of payment types, locate the one you want to edit.
  2. Click Edit.
  3. Type in new values for the information you want to edit.

To remove payment information:

  1. Go to http://commerce.microsoft.com
  2. Sign in with your Microsoft Account (if you're not signed in already)
  3. Click the "Payment options" link in the header
  4. In the payments listed below, click the payment method you'd like to remove - if for some reason you don't see your payment method listed, check in the header of the page that you've selected the correct country where your payment method was saved
  5. Click the "remove" link
  6. You'll be asked to confirm that you want to remove the payment
  7. Complete

For additional security, your Card Verification Value (CVV) number is not stored with your credit card. You provide it only when you make a purchase.

If you add a new billing address when you add payment information, that address is stored with the rest of your addresses.

Addresses

You can store as many addresses as you want in your Account. Then, when you make a purchase, in the checkout page, select the address you want to use.

To add an address:

  1. Fill out the form in the Addresses section of the page. The required fields are indicated with an asterisk (*).

    FIELD NAMEFIELD DESCRIPTION
    First Name*The given name for the billing recipient. If the name is longer than 20 characters, just enter the first 20.
    Last Name*The family name for the billing recipient. If the name is longer than 20 characters, just enter the first 20.
    Billing address 1*The address. If the address is longer than 60 characters, enter the rest of the address in the box for Address Line 2.
    Billing address 2Optional. Maximum 40 characters.
    City*City for the address.
    Province/Territory*Select the province/territory from the drop-down list. You can type the first letter of the province/territory to go to that location in the list.
    Postal code*Enter a postal code.
    Phone*Phone number, including area code. For example, 5555555555. The phone number is required in case there are any issues with your order.
    Title/friendly name*You can include 64 characters of text to identify the address, for example "Home address".
  2. Click Submit

To edit an address:

  1. In the list of addresses, locate the address you want to edit
  2. Click Edit this address
  3. In the form, edit the values you want to change
  4. Click Submit

Newsletter + Special promotions

Microsoft Store periodically sends promotional emails.

  • To receive periodic email with special promotions and information from Microsoft Store, check the box "Yes, I would like to receive messages."

Contact Email

Email order confirmations and promotional material (if you chose to receive them) are sent to your Microsoft account email. In the checkout process you can enter a different email address for confirmation emails for that order.

Subscriptions

If you’ve purchased a subscription through Microsoft Store, you can manage your subscriptions by clicking "Account" at the top of any page, and choose the "Subscriptions" option. You will need to sign in with the Microsoft account associated with your purchase.

The Subscriptions page allows you to:

  • View all subscription purchases, purchase dates, activation codes, and expiration dates for subscriptions.
  • Activate a subscription: select "Go to activation page now"
  • Renew a subscription: select "Renew subscription"