About Commercial Warranties and Statutory Rights

  1. Commercial Warranties
    • Manufacturer Warranties
    • Many of the products available on Microsoft Store come with manufacturer warranties. Those warranties are provided directly by the manufacturer of the product. Microsoft is not responsible for manufacturer warranties other than for its own branded products. Manufacturer warranties may cover repair or replacement for product defects and technical support for a certain period of time, but each warranty is different. Some manufacturers limit the countries or regions where they provide warranty coverage or provide limits on how and where the product may be used to qualify for warranty coverage. Where manufacturer warranties are provided for a product, warranty information can be found on the Microsoft Store product detail page. Please read this information before you purchase the product. For questions, contact Sales and Support.

    • Extended Service Plans or Accidental Damage Plans
    • For some products, Microsoft may make an extended warranty (typically an extended service plan or accidental damage plan) available for purchase at an additional price. Extended warranties are optional and are offered in addition to your statutory rights under the Australian Consumer Law. Those plans usually extend the manufacturer warranty coverage by an additional period of time, but each plan is different. Extended warranty plans may be available through other providers even if you purchase a product through Microsoft Store. It may be possible for you to purchase an extended warranty plan after the date when you purchase the related product. Your household insurance may also provide coverage relevant to your product. Plan information can be found on the Microsoft Store product detail page for the product. Please read the plan terms carefully before you purchase an extended warranty plan.

  2. Statutory Warranty Rights for Consumers

    As a consumer, you may have statutory consumer rights and guarantees that cannot be disclaimed under Australian Consumer law. Any commercial warranties are in addition to and do not replace or limit these rights.

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being replaced. Refurbished parts may be used to repair the goods. Microsoft will bear the expense of claiming under the warranty. Should you have an issue with your Microsoft product and for claims, please contact Sales and Support or Microsoft Pty Ltd at 1 Epping Road, North Ryde NSW 2113 Australia. Phone number: 1-800-267-785.

    Australia has consumer protection groups or agencies that offer websites and other information which you may find helpful to understand your consumer rights. Microsoft does not have any affiliation with these sites and is not responsible for the site content. Microsoft may, at times, make certain links available to you for your convenience.

If you are an Australian resident purchasing through Microsoftstore.com.au, the following resources and websites may be helpful:

Return to top

Back to top
Talk to an expert