Office FAQ

Top Questions

Q: How do I get the Office 2016 applications if I'm already an Office 365 subscriber?

Q: What is the difference between Office 365 and Office 2016 suites?

Q: How do I know if my computer can run Office?

Q: On how many devices can I install Office?

Q: Is Internet access required for Office?

Q: Can people with an earlier version of Office open documents I created using Office 365 or Office 2016?

Q: Do I keep control of my documents with an Office 365 subscription?

Q: What happens when my Office 365 subscription ends? How can I continue to work with my documents?

Q: I bought a computer from Microsoft Store that came with 1 year of Office 365. How do I activate it?

Q: What is a Microsoft account and why do I need it to buy Office?

Q: Which applications are available for each device and platform?

Q: Will Office be identical on a PC, a Mac, and a mobile device?

Office Download and Install

Q: How do I install Office?

Q: How do I get additional help with Office install?

Q: If I have an Office 365 subscription, how do I install Office on additional devices?

Q: Can I install Office on my Mac?

Q: I received a product key with my Microsoft Store online order. Do I need it to activate my Office product?

Q: How long does it take to download and install Office?

Q: Should I install the 32-bit or 64-bit version of Office?

Q: How do I uninstall Office?

Office 365 Home and Personal subscriptions

Q: What’s the difference between Office 365 Home and Office 365 Personal?

Q: How do I share my Office 365 Home subscription benefits with members of my household?

Q: How much OneDrive storage comes with Office 365?

Q: How many Skype minutes come with Office 365?

Office 365 University*

*Not available in all markets

Q: What is Office 365 University?

Q: Who is eligible for Office 365 University?

Q: How many licenses/installations does Office 365 University allow?

Q: How do I renew my Office 365 University subscription?

Managing your Office 365 subscription

Q: How do I manage my Office 365 subscription, including payment information and installations?

Q: When does my Office 365 subscription start?

Q: How do I find out how much time I have left on my current subscription?

Q: What if I want to subscribe to a different version of Office 365 than the one I already have?

Q: What if I don’t want to deactivate additional installations when I change my subscription from Office 365 Home to Office 365 Personal?

Q: What happens if my subscription ends and I haven’t renewed yet?

Q: What happens if I buy or renew multiple Office 365 subscriptions using the same Microsoft account?

Renewing or cancelling your Office 365 subscription

Q: How will I know when to renew my subscription?

Q: How do I renew my Office 365 Home or Personal subscription?

Q: Will I lose any time if I renew early?

Q: If I am renewing an existing subscription, do I need to re-download or re-install Office on my devices?

Q: Can I switch from a yearly to a monthly subscription plan when I renew?

Q: Can I switch from Office 365 Home to Office 365 Personal when I renew?

Q: If my Office 365 subscription is set to automatically renew, will I be notified before I’m charged?

Q: How do I cancel my Office 365 auto-renew subscription?

Office Home & Student, Home & Business, and Professional 2016

Q: What is the difference between Office Home & Student 2016, Office Home & Business 2016, and Office Professional 2016?

Q: What’s the difference between Office Home & Student 2016 for Mac and Office Home & Business 2016 for Mac?

Q: On how many devices can I install Office Home & Student, Office Home & Business or Office Professional 2016?

Language support for Office

Q: Which languages does Office support?

Q: Can I change the language of my Office suite?

About OneDrive

Q: What is OneDrive?

Q: How much OneDrive storage do I get with my Office 365 subscription?

Q: Are my documents stored on OneDrive also available offline?

About Skype minutes

Q: What are Skype minutes?

Q: How do I activate my Skype minutes?

Q: What countries can I call using Skype minutes?

Q: Can I use Skype minutes to call a country/region that isn't included?

Additional Support

Q: How do I get additional help with Office?

 
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