Orders are processed after you click the Complete Purchase, Submit Order or comparable button at the end of the checkout process to send your order to us. Downloadable software will be made available immediately after purchase.

To cancel an order

  • For pre-orders, you may cancel your order before the item is released. Please see the Pre-order section below for more information.
  • For downloadable software, you must follow our normal return process. For information about how to return an item and to determine which items are eligible for return, see our Returns / Refunds page.


You can pre-order some items that are not yet available for immediate delivery. Pre-orders can be reviewed, updated or cancelled by you at any time before pre-order items are released. Please contact us by calling the customer support number located on our Sales and Support page to review or cancel a pre-order, or to update the following:

  • The credit card associated with the pre-order (including changes to the credit card type, credit card number, billing address and expiration date)
  • The item quantities

Prices for pre-order items are covered by a pre-order price guarantee, which is described in our Terms of Use and Sale.

A credit card is required to pre-order, but your card will not be charged until the product is made available for download. Note that we can't charge your card and complete your order if your card expires between the date on which you pre-ordered the item and the date on which the item becomes available. Please ensure that your billing and contact information is up-to-date at all times.

If you wish to return an item that was pre-ordered, the return period begins when downloadable products are made available for download.

Software upgrade option for eligible products

Some products qualify for a free upgrade to a future version once it becomes available (for example, if you purchase Microsoft Office 2007, you may be eligible to upgrade to the next version, Office 2010). This allows you to purchase the current product today and upgrade to the future version at no additional cost.

Microsoft Store will identify products that qualify for the Upgrade Option with a note that describes the version you will be entitled to upgrade to and other important details about the offer. Please check your Purchase Confirmation email for instructions on how to obtain the new version of your product.

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