To get started, simply bring your computer, phone, or other device to the Answer Desk at the Microsoft retail store. We will appraise its value based on condition and current market value. If it’s determined to have value,* we will provide you with a Microsoft retail store credit.* If it doesn’t have value, we will wipe it of all data and safely recycle it for you. The process is fast, easy, and free of charge.
Any brand of consumer electronics equipment and its accessories, with exception of CRT and LCD monitors. Examples of consumer electronics equipment and accessories include, but are not limited to:
Customers can find more information about electronics recycling options on the following websites:
State Electronic Recycling Resources
|Arkansas||Department of Environmental Quality|
|California||Department of Resources Recycling and Recovery|
|Connecticut||Department of Environmental Protection|
|Hawaii||Department of Health|
|Illinois||Illinois Environmental Protection Agency|
|Indiana||Office of Pollution Prevention|
|Maine||Bureau of Remediation and Waste Management|
|Maryland||Department of the Environment|
|Michigan||Department of Natural Resources and Environment|
|Minnesota||Minnesota Pollution Control Agency|
|Missouri||Department of Natural Resources|
|New Jersey||Department of Environmental Protection|
|New York||Department of Environmental Conservation|
|North Carolina||Department of Environment and Natural Resources|
|Oklahoma||Department of Environmental Quality|
|Oregon||Department of Environmental Quality|
|Rhode Island||Department of Environmental Management|
|South Carolina||Department of Health and Environmental Control|
|Texas||Texas Commission on Environmental Quality|
|Vermont||Vermont Department of Environmental Conservation|
|Virginia||Department of Environmental Quality|
|Washington||Washington Department of Ecology – E-Cycle Washington|
|West Virginia||Solid Waste Management Board|
|Wisconsin||Department of Natural Resources|
Microsoft supports the responsible disposal and recycling of electronic products.
Microsoft’s Recycle for Rewards program is provided by CExchange, LLC.
* Available in select Microsoft retail stores in US (not including Puerto Rico); not valid Microsoft online store. To be eligible for trade-in, your tablet, PC, phone, game console, or game media, should include device power cord, if available, and device cannot be password protected. Any applicable value will be determined at trade-in. Microsoft store gift-card value may equal trade-in value, and is subject to Microsoft’s discretion and approval. Recycling is available for eligible items at no charge regardless of trade-in value. All trade-ins are final. Microsoft’s Recycle for Rewards program is provided by CExchange, LLC., and other CExchange terms and conditions may apply. See store associate for details.